Use Account settings for your account and profile information. Billing details remain separate when they are handled by the secure billing system.

Use the existing account workflow to change your email address. If verification is required, follow the confirmation step sent to the relevant email address.

Use the password-reset flow and follow the reset email. LTS support will never ask you to send your password.

Where the legal requirements apply, you can request access to or portability of your personal data through the privacy or support contact. An automated self-service export should only be advertised if it is actually available.

Account deletion is separate from cancelling a membership. Operational account, learning and audio data are deleted or anonymised according to the privacy policy; legally required invoice and evidence data may remain stored in restricted form for the statutory retention period. The deletion flow must clearly explain what happens to any active subscription before final confirmation.

Cancelling does not automatically delete your account, learning progress or private recordings. These remain associated with the account until the account is deleted or another applicable retention rule requires action. After account deletion, operational data is deleted or anonymised while legally required invoice or evidence data can remain blocked until the retention period ends.